Policies
ICM welcomes
feedback and the opportunity to address participant grievances. If a solution
cannot be arrived at with a participant's instructor, they may make a written
appeal founder & director, Jamie Marich and team at
support@instituteforcreativemindfulness.com. Any grievances are addressed at
monthly meetings following the receipt of such a request, after which the ICM
team will be back in touch with a decision. Participants also have a right to
issue a complaint with any of the continuing education approval sources
connected to our trainings if they feel their rights as a learner have been
violated or disrespected. We hope we can arrive at a mutually agreeable
solution.
If cancelling prior to two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the dollar amount paid towards a future training with ICM. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the dollar amount paid toward a future training with ICM.
Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn't available for you we can offer you another date or entertain your request for a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. Please see us with any questions on this policy or for questions about how you can make up missed segments of the training. All other situations will be handled on a case-by-case basis.
All venues are
ADA compliant or willing to make arrangements. Please contact us at
support@instituteforcreativemindfulness.com if you have any questions or
concerns.